Everything Zibbet Only: Zibbet Communication

All communication between Zibbet and our buyers and sellers is by way of email. When you open a seller account, you’re asked to enter an email address in two places, one for contact and the other to connect your Zibbet account to your PayPal account. The address can be the same for both, or different–that’s up to you. Part of setting up your seller account is confirming your contact email address. Notifications of sales on your account and messages sent within the Zibbet message system as well as messages sent directly from Zibbet Support, are sent to this address, making confirmation of your email address extremely important. This step insures that you’re able to receive messages sent from Zibbet to the contact email address listed on your account. If you’re not receiving messages from Zibbet, here are some troubleshooting tips for you to try:

Check your spam or junk mail folder to see if messages from Zibbet are ending up there.Make sure that your email provider isn’t blocking messages from Zibbet.

If your email address changes, make sure that you update the contact email address on your account. You can do this on your Account Info page in your My Zibbet.Changing your contact email address will not automatically change your email address on Zibbet’s weekly newsletter mailing list. To change this address, click the Unsubscribe link at the bottom of any newsletter that you’ve received. On your ‘Manage Your Email Subscriptions and Profile’ page, click the ‘Edit Profile’ link in the lower right hand corner of the page.If your PayPal email address changes, make sure to change this in your Zibbet account as well. You can do this on your Payment Method page in your My Zibbet.When you send a message to support@zibbet.com, please send from the contact email address listed on your account. This helps us identify your account so that we can better assist you.

Please remember that you log in to your Zibbet account with your username, not your email address. You log in to your Community account, if you’ve create one, with the email address you used to open that account. The two accounts aren’t linked and require separate registrations and logins.

Best wishes for much success on Zibbet!

Vicki is committed to assisting her fellow Zibbeters improve their shops for successful online selling. She is the owner of five Zibbet shops: LOC Design Studio, Papa Spivey’s Trunk, A Stitch and a Prayer and Think Like a Fish. You can follow Vicki on Twitter and through her LOC Design Studio blog.